Terms & Conditions

These terms govern the catering services and food delivery orders provided by KezzyKooks (“we”, “us”, “our”). By submitting an enquiry, placing a booking or ordering through this website, you (“the client”) agree to these terms.

1. Quotes and bookings

All quotations are valid for 30 days from the date issued and are subject to availability. A booking is only confirmed once we have sent written confirmation and received any deposit required. Until then, no obligation exists on either party.

2. Deposits

For events, a non-refundable deposit of 25% of the quoted total is required to secure the date and is due within seven days of confirmation. The balance is due no later than 14 days before the event date. For delivery orders, full payment is taken at the time of ordering.

3. Changes to your booking

We will do our best to accommodate changes to guest numbers, menu or timings. Changes requested within 7 days of the event may not be possible and may incur additional charges. Any increase in guest numbers is subject to availability and will be charged at the agreed per-person rate.

4. Cancellations

Cancellation charges for events are calculated from the date we receive written notice:

• more than 30 days before the event — deposit retained, no further charge;
• 14 to 30 days before — 50% of the total is payable;
• less than 14 days before — 100% of the total is payable.

Delivery orders can be cancelled with a full refund up to 48 hours before the scheduled delivery time. Within 48 hours, the order is non-refundable as ingredients will have been prepared.

5. Delivery

Delivery is available within our operating area; a standard delivery fee applies to every order regardless of distance. Delivery times are given in good faith but may be affected by traffic or circumstances outside our control. We will notify you of any significant delay.

6. Pricing and taxes

All prices are quoted in the currency agreed at booking and include applicable UK VAT where relevant. For international events, local taxes, duties or charges may apply and are the client’s responsibility unless agreed otherwise in writing.

7. Allergens and dietary requirements

All of our food is prepared in a kitchen that handles nuts, gluten, dairy, eggs, soya, sesame and other allergens. While we take every care to avoid cross-contamination, we cannot guarantee that any dish is completely allergen-free. You must inform us of any allergies or dietary requirements at the time of booking, and guests with severe allergies should take appropriate advice before consuming our food.

8. Permits and venue access

The client is responsible for ensuring the venue permits catering on the premises and for providing adequate access, parking, kitchen facilities, power and water where required. Any venue-imposed charges or restrictions must be communicated to us in advance.

9. Equipment

Any equipment, serving ware or staff items we provide remain our property and must be returned in the condition supplied. Lost or damaged equipment may be charged at replacement cost.

10. Liability

Our liability for any event is limited to the total amount paid for that booking. We are not liable for indirect or consequential loss, or for circumstances beyond our reasonable control (including force majeure, venue issues, or failure by third parties such as utilities or delivery couriers).

11. Promotional codes

Where a promotional code is offered, it applies to the food items only and excludes delivery fees and any surcharges, unless stated otherwise. Codes may be withdrawn or amended at any time and cannot be applied retrospectively to confirmed bookings.

12. Contact

If you have any questions about these terms, please email kezzykooks@gmail.com.